The Civility Solution

The Civility Solution

What to Do When People Are Rude

Book - 2008
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Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility , has the answer. knows that rudeness begets rudeness and, in The Civility Solution , he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

...A salesperson ignores your requests

...A fellow driver gives you the infamous "finger"

...Your child's playmate misbehaves

...Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Publisher: New York : St. Martin's Press, 2008
Characteristics: xxi, 166 p. ; 19 cm
Edition: 1st ed
ISBN: 9780312368494
Call Number: 395 FORNI


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Sarahbythesea Feb 20, 2015

It's an interesting and almost entertaining read, but I would hesitate to take any of the advice offered. Taking Forni's approach will probably get you into serious situations involving more than just rudeness. No matter how quiet and polite you are, if you're calling someone on their bad behaviour, more likely than not it will result in a bigger confrontation.


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